Frequently Asked Questions (FAQ)

Brampton – EU & UK Customers

1. Where do you ship to?

We ship to all countries within the European Union and the United Kingdom.
Shipping is always free.

2. How long does delivery take?

Our estimated delivery times are:

Handling time: 1–2 business days
Transit time: 5–8 business days
Total delivery estimate: 6–10 business days

Delivery times may vary depending on location, customs (for UK), and carrier conditions.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.
You can follow your order through our tracking page or the carrier’s website.

4. What payment methods do you accept?

We accept:

Visa
MasterCard
American Express
PayPal
Apple Pay / Google Pay
Klarna / Clearpay (where available)
Bank Transfer (for bulk orders)

All payments are processed securely.

5. Do you offer free shipping?

Yes, all orders within the EU and UK include free shipping with no minimum order requirement.

6. What is your return policy?

You may return items within 30 days of receiving your order.
Products must be unused, in original condition, and with original packaging.
Full details are available in our Return & Refund Policy.

7. Who pays for return shipping?

If the product is defective, damaged, or incorrect, we cover all return costs.
If the return is due to change of mind, the customer is responsible for return shipping costs.

8. Can I exchange an item?

Yes. If you need a different size, color, or product, contact our support team and we will assist you quickly.

9. What should I do if my order arrives damaged or incorrect?

Please contact us immediately with a photo of the issue, and we will resolve it as quickly as possible.

10. How do I contact customer support?

You can reach us anytime through the following:

📩 Email: bramptonstore@proton.me
📞 Phone: +351 923 307 081

Customer Service Hours:
Monday to Friday – 9:00 AM to 5:00 PM (GMT / GMT+1)

11. Are my payments secure?

Yes. Our website uses SSL encryption and trusted payment gateways.
We do not store your card information.

12. Do you offer warranties?

Yes. All items include a standard manufacturer warranty.
If you experience any issues, contact our support team.

13. Can I cancel my order?

Orders can be canceled before they are shipped.
If your order has already been dispatched, you can request a return once it arrives.

14. Do you ship from within the EU?

We work with multiple logistics partners.
Depending on stock availability, orders may ship from EU-based warehouses or international fulfillment centers, always with tracking provided.

15. Will I pay customs fees?

EU customers: No, all taxes are included.
UK customers: Some orders may be subject to customs checks, but we aim to minimize delays and provide full transparency.